How Can We Help You?
| Contact Method | Best For | Response Time |
|---|---|---|
| Live Chat | Urgent issues, bonuses, withdrawals | 2–5 minutes |
| Email | Detailed inquiries, documents | 2–12 hours |
| FAQ | Quick answers | Instant |
Live Chat Support
Our live chat is the fastest way to get help. It connects you directly with a support agent who can assist with:
Account registration and verification issues.
Problems accessing specific Igrosoft games like Fruit Cocktail or Crazy Monkey.
Bonus claims and wagering requirement questions.
Deposit and withdrawal delays.
Technical glitches or game loading errors.
To start a live chat: Click the chat icon in the bottom right corner of this page. Enter your name, email, and a brief description of your issue. An agent will join the conversation within minutes.
Live chat is available 24 hours a day, 7 days a week.
First, try these steps:
Clear your browser cache and cookies.
Ensure you are using the latest version of Chrome, Firefox, or Safari.
Disable any ad-blockers or VPNs temporarily.
Try loading the game in incognito/private mode.
If the issue persists, contact live chat with the game name and your browser version.
Free spins are often credited automatically after a qualifying deposit. If they do not appear:
Check the promotion terms to ensure you used the correct promo code.
Verify that your deposit amount met the minimum requirement.
Ensure the bonus was not restricted to specific games.
Contact support with screenshots of your deposit and any error messages.
Verification (KYC) is required before your first withdrawal. To complete it:
Upload a clear photo of your passport, ID card, or driver’s license.
Upload a recent utility bill or bank statement (dated within 3 months) showing your address.
If you deposited with a credit card, upload a photo of the card showing only the last four digits.
Wait for approval, usually within 24–72 hours.
Yes. Many casinos allow you to play Igrosoft games in demo mode without creating an account. Simply visit any casino that offers Igrosoft titles, select a game like Fruit Cocktail or Crazy Monkey, and click “Demo” or “Play for Fun.” No registration or deposit is required.
Withdrawal delays can occur for several reasons:
Your account may not yet be verified (KYC pending).
You may have an active bonus with unfulfilled wagering requirements.
The payment method you chose may have longer processing times.
There may be a technical issue with the casino’s payment provider.
If your withdrawal is pending for more than the advertised processing time, contact live chat with your withdrawal ID and date of request.
Start winning with us today!
Registration is easy and you can receive a generous welcome bonus.